In May 2002, Capital Software launched a new front- and back-office administration system for Lloyds' accredited brokers called IMPACT (Insurance-Market-Policy-Accounts-Claims-Treaties). IMPACT has been developed in conjunction with various, established Lloyds' brokers to cater for their specific market requirements.

The new system is compatible with the London Market Principles (LMP), which aim to modernize premium and claims processing in the London Market. The system has integrated the LMP standard reporting requirements of the market into user-driven templates. Impact includes electronic interfaces to the London Market Bureaux via an EDI Bureau Signing Message (BSM) system and Lloyd's Outward Reinsurance system (LORS).

The Broker Support front-end includes an electronic Quote and Slip production module, which interfaces with the Policy module. The Policy module caters for all types of Non-Proportional Reinsurance and Direct contracts, as well as all types of Proportional Treaty and Binder contracts.

The Claims module includes functionality for all Reinsurance Claim and Reinstatement Premium processing, as well as Direct Claim, Claim Cover (Bordereaux) and Aggregate Claim processing.

The Accounting module includes all Cash processing, Ledger Maintenance, Credit Control functions and Statement production. Statement production interfaces with E-mail for electronic statement functionality. In addition, the Accounting system is FSA compliant.

All modules are integrated with tracking systems for management control. Statistical reporting is available from the workstation in hardcopy or electronic formats. In addition, IMPACT interfaces to Microsoft desktop applications, such as Excel, Word and Outlook for various data extracts, documentation or reporting requirements.

Impact provides a complete, integrated document management facility, which seamlessly consolidates both system generated documentation in electronic format with documentation generated from various external sources.