Employment and Membership Rewards for Affinity and Loyalty Emerald is a new generation of membership and case management software addressing the complex business functions of membership administration, disciplinary procedures, collection of subscriptions, payment and remittance of funds, and financial information management. Major benefits include the following: • The financial management of membership and employment rewards for affinity and loyalty; and • Improved client service and satisfaction as a result of the re-allocation of staff from mundane internally focused processes towards the all-important task of customer needs and communication; and • Simplified segmentation decisions via access to detailed information on collection success ratios in demographically segmented areas; and • Improved credit control as a result of comprehensive audit trails with reason codes for easy and meaningful reconciliation.